In this article
The following personnel definitions are defined:
Pulse Administrator - the person responsible for setting up the Pulse solution such that End Users (see below) can use the solution to create and send surveys.
End User - the person(s) using the Pulse solution to create and send surveys to employees, typically people working in Human Resources (HR) or managers across the organization.
Respondent - the employee who will receive the survey, and reply to the questions.
The following terms are used throughout the guide and are useful to know:
HR - The Human Resources function of an organization is the function managing an organization’s workforce, or human resources.
CDL - Common Definition Language - the coding language developed by Forsta that is used to configure the Pulse solution. It is a Domain Specific Language (DSL), a computer language specialized for the purpose of configuring solutions like Pulse.
Dimension – a collection of questions around a particular topic.
Hierarchy – A hierarchical organization is an organizational structure where every entity in the organization, except the top node(s), is subordinate to a single other entity, typically depicted as a tree. The hierarchy is typically used for filtering in reporting and when selecting who a pulse survey should be sent to. This must be a business hierarchy that confirms where teams sit within the company and how they report in to each other.
Contact database – this is an HR database containing the details of active employees and terminated employees where applicable, which can be used to develop reporting hierarchy structures and pre-code demographic data to online survey responses.
Item – an individual survey statement.
Online channels - invitations to the survey are sent via email. The respondent can then open the survey on desktop, mobile or in the AskMe App.
Sample – a group of people to be surveyed. A sample is selected from a larger group when surveying the whole population is unnecessary or undesirable. It is important to make sure that your sample is representative of the broader population from which you are taking the sample.